Return, Refund & Replacement Policy | Kabir Overseas
At Kabir Overseas, we are committed to providing quality industrial products, welding equipment, gas cutting equipment, and industrial supplies under our MAXWELL brand. We value our customers’ trust and aim to provide a transparent and reliable shopping experience.
This Return, Refund & Replacement Policy explains the terms and conditions for reporting product complaints, requesting returns, obtaining refunds, and receiving replacement products purchased from Kabir Overseas.
Customers are requested to read this return and refund policy carefully before submitting a return, replacement, or refund request.
1. Return & Complaint Period
All return, refund, replacement, and product-related complaints must be reported to Kabir Overseas within 7 days from the date of delivery.
If a customer does not report a damaged product, defective product, incorrect delivery, or other eligible product issue within 7 days of delivery, the return or replacement request may not be accepted, subject to applicable laws.
To help us process your return, refund, or replacement complaint efficiently, please provide the following information:
Order ID or order reference number
Customer name
Registered mobile number
Product name and details
Reason for the return or complaint
Clear photographs of the received product
Clear photographs of the product packaging, where applicable
Video evidence of the product issue, if required
Providing accurate order details and clear product photographs or videos helps our team verify complaints and determine the appropriate resolution.
2. Products Eligible for Return or Replacement
A product purchased from Kabir Overseas may qualify for a return or replacement if it meets the applicable eligibility conditions.
Products may be considered eligible in the following situations:
The product is received damaged during delivery.
The customer receives a defective product.
The wrong product has been delivered.
The received product differs from the product ordered.
The product has a verified manufacturing defect.
The complaint is reported within 7 days from the date of delivery.
The product has not been used, installed, modified, repaired, or damaged after delivery.
These conditions may apply to eligible MAXWELL industrial products, gas cutting equipment, gas regulators, welding equipment, and other products supplied by Kabir Overseas.
3. Products Not Eligible for Return
A product return, refund, exchange, or replacement request may not be accepted under the following circumstances, subject to applicable law:
The complaint is reported more than 7 days after delivery.
The product has been used or installed.
The product has been damaged due to improper use, handling, installation, or storage.
The customer has modified or altered the product.
The product has been repaired or opened by the customer or an unauthorized person.
The product has suffered physical damage after delivery.
The returned product is missing required accessories, parts, or packaging.
The complaint relates to normal wear and tear.
The return request is unrelated to a manufacturing defect, incorrect delivery, or damage during transportation.
Customers should carefully inspect their products upon delivery.
Important: If a product appears damaged or defective, please contact Kabir Overseas before using or installing it. Using or installing a product before reporting a visible issue may complicate the verification process.
This policy does not exclude any rights that customers may have under applicable laws.
4. Damaged Product Return Policy
If you receive a damaged product from Kabir Overseas, please follow the steps below to report the issue and request an appropriate resolution.
Do not use or install the damaged product.
Take clear photographs showing the product’s condition.
Photograph the outer packaging and shipping label.
Record a video showing the condition of the package and product, wherever possible.
Contact Kabir Overseas within 7 days from the date of delivery.
Our team will review the complaint, verify the submitted evidence, and determine whether the damaged product qualifies for a replacement, refund, or another appropriate resolution.
Reporting a damaged product within the specified complaint period helps us investigate the issue and process your request more efficiently.
5. Wrong Product Received Policy
If you receive the wrong product or an item different from the one ordered, please contact Kabir Overseas within 7 days of delivery.
To report an incorrect product delivery, provide your Order ID, customer details, product name, and clear photographs of the received item.
Our team will verify the order information and investigate the incorrect delivery complaint.
After verification, an appropriate resolution may be offered, which could include a product replacement or refund, subject to applicable terms and laws.
Customers should avoid using or installing an incorrectly delivered product before contacting our team.
6. Defective Product Return & Replacement Policy
If you believe that a product purchased from Kabir Overseas has a manufacturing defect, stop using the product and report the issue within 7 days of delivery.
This process may apply to eligible MAXWELL products, including gas regulators, gas cutting equipment, welding equipment, and other industrial products supplied by us.
To help us verify the defective product complaint, our team may request:
Clear product photographs
A video demonstrating the reported issue
Product details and order information
Additional information necessary to understand the complaint
In certain cases, the defective product may need to be returned for physical inspection.
Once the reported manufacturing defect has been verified, our team will communicate the appropriate resolution in accordance with this policy and applicable laws.
7. Return Approval Process
All return, refund, and replacement requests are subject to verification and approval.
The return request process generally involves the following steps:
Submit a complaint: Contact Kabir Overseas within 7 days of delivery and provide the required order details.
Initial verification: Our team will review the complaint and supporting information.
Additional evidence: We may request further photographs, videos, or product details if necessary.
Return instructions: If the product needs to be returned, our team will communicate the applicable return procedure.
Product inspection: The returned product may be inspected to verify its condition and the reported issue.
Final decision: Following verification, we will inform the customer whether the return, refund, or replacement request has been approved.
Please do not ship a product back to Kabir Overseas without receiving return instructions from our team.
Following the approved return procedure helps ensure that the returned product can be identified, inspected, and processed correctly.
8. Return Shipping Policy
Return shipping arrangements depend on the reason for the return and the circumstances of the order.
Where a return is approved because of a wrong, defective, or damaged product attributable to Kabir Overseas, the applicable return shipping arrangements will be communicated to the customer.
For other types of return requests, shipping costs may be the customer’s responsibility, subject to applicable laws and the specific circumstances of the order.
Customers should contact our team before shipping any product to confirm the approved return process and applicable shipping arrangements.
9. Refund Policy
Kabir Overseas processes refunds for eligible orders when a refund request has been approved following the applicable verification or inspection process.
If a refund is approved, it will generally be processed through the original payment method used for the order, wherever technically possible.
The refund process may include the following steps:
Verification of the customer’s order details
Review of the return or product complaint
Inspection of the returned product, where required
Approval of the refund request
Initiation of the refund through the applicable payment method
After the refund has been initiated, the time required for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, or financial institution.
Customers who have questions about an approved refund may contact Kabir Overseas through the contact details available on our website.
Refund eligibility remains subject to this policy, the circumstances of the order, and applicable laws.
10. Product Replacement Policy
Kabir Overseas may provide a replacement product when a return or replacement request has been approved after verification.
Product replacement may be considered for eligible cases involving damaged products, defective products, incorrect deliveries, or verified manufacturing defects.
Replacement requests are subject to the applicable eligibility conditions, product inspection requirements, and product availability.
If the same product is unavailable, our team may contact the customer to discuss available options. These options may include an appropriate refund or alternative resolution, subject to applicable terms and laws.
Customers requesting a MAXWELL product replacement should provide their Order ID, product details, complaint description, and any requested photographs or videos.
Our team will communicate the next steps after reviewing the replacement request.
11. Product Exchange Policy
Product exchange is available only when specifically approved by Kabir Overseas.
Customers must report an exchange request within 7 days of delivery and ensure that the product meets the applicable return conditions.
Products that have been used, modified, damaged after delivery, or improperly handled may not qualify for exchange, subject to applicable laws.
To request a product exchange, customers should provide the order details, product name, reason for the exchange, and supporting photographs or videos if requested.
Our team will review the exchange request and communicate whether it can be approved.
Product exchanges are subject to verification and the applicable terms of this Return, Refund & Replacement Policy.
12. Order Cancellation Policy
Customers who wish to cancel an order should contact Kabir Overseas as soon as possible.
Order cancellation may not be possible once an order has been processed, packed, dispatched, or shipped.
If an order has already been dispatched, the customer may need to follow the applicable return process instead of requesting cancellation.
Customers are encouraged to contact our team promptly to enquire about the cancellation status of their order.
Any cancellation, refund, or return will be handled according to the circumstances of the order and applicable laws.
13. Bulk Order & Wholesale Return Policy
Kabir Overseas supplies industrial products to customers, dealers, wholesalers, businesses, and commercial buyers.
For bulk orders, wholesale purchases, and commercial orders, return and replacement conditions may differ depending on factors such as:
Quantity of products ordered
Type and specifications of the products
Condition of the delivered products
Terms agreed upon at the time of purchase
Nature of the complaint
Applicable laws and regulations
Customers placing bulk orders for MAXWELL products, welding equipment, gas cutting equipment, gas regulators, or other industrial supplies should contact our team before placing an order if they require clarification about return eligibility, replacement conditions, or product specifications.
Any applicable bulk order terms will be considered alongside this policy and the rights available under applicable laws.
14. Inspection of Returned Products
Returned products may be inspected by our team before a refund, replacement, or exchange request is approved.
The product inspection process may involve checking the following:
Overall product condition
Presence of manufacturing defects
Evidence of physical damage
Signs of use or installation
Missing parts or accessories
Original product packaging, where applicable
Product identification and order details
This inspection helps our team verify the reported complaint and determine whether the returned product meets the applicable return conditions.
If a returned product does not meet the applicable eligibility requirements, the return or refund request may be declined, subject to applicable laws.
Customers are advised to retain the original packaging, supplied accessories, and other product components until the product has been inspected and its condition has been confirmed.
15. How to Request a Return, Refund, or Replacement
To submit a return request, refund claim, replacement request, or product complaint, contact Kabir Overseas through the contact information provided on our official website.
Please provide the following details when submitting your complaint:
Order ID: Your order reference number
Customer Name: Your full name
Registered Mobile Number: The mobile number associated with your order
Product Name: The name of the purchased product
Date of Delivery: The date you received the order
Reason for Complaint: A clear description of the issue
Photos/Videos: Supporting evidence showing the product condition or reported defect
Providing complete information helps our team review the complaint and determine the appropriate next steps.
Please ensure that all return, refund, and replacement complaints are submitted within 7 days of delivery.
16. Important Return & Refund Information
Before requesting a product return, refund, replacement, or exchange from Kabir Overseas, please remember the following points:
The complaint period is 7 days from the date of delivery.
Customers should inspect products promptly after receiving their orders.
Products suspected of being damaged or defective should not be used or installed before the issue is reported.
Original packaging, accessories, and supplied components should be retained until the product has been confirmed satisfactory.
Return, refund, exchange, and replacement requests are subject to verification.
Products should not be shipped back without prior return instructions from our team.
Refund processing times may depend on the payment gateway, bank, or financial institution.
Replacement products are subject to availability.
Bulk and wholesale orders may have additional agreed terms.
This policy does not affect any consumer rights available under applicable laws and regulations.
Customers are encouraged to review this Return, Refund & Replacement Policy before placing an order and contact our team if they need clarification.
17. Updates to This Return, Refund & Replacement Policy
Kabir Overseas may update or modify this Return, Refund & Replacement Policy from time to time.
Any revised policy will be published on this page along with an updated Last Updated date.
Customers are encouraged to review this page periodically to stay informed about the applicable return policy, refund conditions, replacement procedures, and complaint requirements.
Any updates will remain subject to applicable laws and regulations.
Contact Us – Kabir Overseas
For questions about our Return, Refund & Replacement Policy, product returns, refund requests, replacement claims, damaged deliveries, or defective products, please contact our customer support team through the contact details available on our official website.
Company Name: Kabir Overseas
Product Brand: MAXWELL
Website: Kabir Overseas Official Website
Customer Support: Please visit the Contact Us page or use the contact details displayed on our website.
Our team will review your enquiry and guide you through the applicable complaint, return, refund, or replacement process.
Thank you for choosing Kabir Overseas and MAXWELL. We value your trust and remain committed to supplying quality industrial products and providing reliable customer service.
